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I can't download my video

If you are unable to download your purchased video, please try the following steps:

  1. Restart your browser.
  2. Go to the captivr WebApp.
  3. Log in with your existing account.
  4. Tap on “My Media.”
  5. If you have a “Video Bundle,” tap on the blue arrow to open the package.
  6. Tap “Download” on the video you want to download.
Important:
Please be patient after clicking on Download, as the download speed depends on your internet connection. 

The download still does not work?
If the download still does not work, please contact our support team: support@captivr.de